Privacy Policy

This Privacy Policy explains how The Malka Ella Fertility Fund collects, uses, stores, shares, and protects personal information when you use this website, contact us, donate, apply for assistance, request a Section 18A certificate, request a care pack, or take part in an event or auction.

We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA), and related South African privacy expectations. We only collect information that is reasonably needed for our work and we use it for clear, lawful purposes.

Who is responsible for your information

The Malka Ella Fertility Fund is responsible for the personal information processed through this website and our related charity administration. Privacy questions, access requests, correction requests, or objections can be sent to [email protected].

Information we collect

The information we collect depends on how you interact with us. It may include:

  • Identity and contact details, such as your name, email address, telephone number, and address.
  • Donation and administrative details, including donation records, Section 18A certificate information, and correspondence.
  • Funding, care-pack, or support request information that you choose to provide, which may include sensitive information about fertility treatment, health, family circumstances, finances, or related needs.
  • Event, auction, and campaign information, such as registrations, bids, purchases, delivery details, payment status, and communications.
  • Website and device information, such as IP address, browser type, pages viewed, referral information, and basic security logs.

We do not intentionally collect more information than is needed for the purpose at hand. If you provide information about another person, you should have a lawful basis or their permission to do so.

Why we use personal information

We use personal information to:

  • Respond to enquiries and manage communications.
  • Process donations, issue Section 18A certificates, and maintain financial records.
  • Assess and administer funding, care-pack, or other support requests.
  • Run events, campaigns, auctions, and related fulfilment.
  • Send relevant updates where you have asked for them or where we are permitted to do so.
  • Keep the website secure, understand basic site usage, and improve our services.
  • Comply with legal, accounting, tax, governance, and reporting obligations.

Our lawful reasons for processing may include your consent, steps taken at your request, performance of an agreement, compliance with a legal obligation, protection of legitimate interests, and the proper administration of the fund.

Sensitive information

Some funding, fertility, health, family, or financial information may be sensitive. We only process this information where it is relevant to the request or service, where you have supplied it for that purpose, where you have consented, or where POPIA or another law allows or requires us to process it.

Sharing information

We do not sell personal information. We may share personal information only where reasonably necessary with:

  • People who help administer the fund, donations, applications, care packs, events, auctions, communications, accounting, technology, or website services.
  • Payment, banking, delivery, email, hosting, analytics, and security service providers.
  • Professional advisers, auditors, regulators, law enforcement, or public authorities where required or permitted by law.
  • Medical, fertility, or support partners only where this is necessary for a request and there is an appropriate basis to do so.

Where service providers process information for us, we expect them to keep it confidential, use it only for the agreed purpose, and apply reasonable security safeguards.

Information outside South Africa

Some website, email, cloud, payment, or administrative service providers may process information outside South Africa. Where this happens, we take reasonable steps to use providers and arrangements that support appropriate protection for personal information, as required by POPIA.

Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No website, email, or online system can be guaranteed to be completely secure, so information should only be sent online when you are comfortable doing so.

Retention

We keep personal information only for as long as it is needed for the purpose for which it was collected, for a compatible lawful purpose, or for as long as required by law, accounting rules, tax obligations, donor records, governance requirements, dispute resolution, or legitimate operational needs. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely archive it.

Your privacy rights

Subject to POPIA and other applicable laws, you may ask us to confirm whether we hold personal information about you, request access to that information, ask us to correct or delete inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or unlawfully obtained information, object to certain processing, or withdraw consent where processing is based on consent.

To exercise these rights, email [email protected]. We may need to verify your identity before acting on a request.

Complaints

If you are concerned about how we process personal information, please contact us first so that we can try to resolve the issue. You may also lodge a complaint with the Information Regulator in South Africa.

Cookies and website analytics

Our website may use cookies or similar technologies for essential site functions, security, forms, analytics, and performance. You can control cookies through your browser settings. A dedicated cookie consent control will be implemented separately.

Changes to this policy

We may update this policy when our website, services, legal duties, or operational practices change. The latest version will be published on this page.